Frequently Asked Questions
Here are some frequently asked questions to help you with your purchase. If you’re still needing assistance, please do not hesitate to get in touch on firstname.lastname@example.org
Q: When are the tickets available for purchase for the Ray White Home & Garden Invercargill Tour?
Tickets are available to purchase on 22nd November 2019.
Q: I'd like to know the addresses of each of the houses, when will I find this information out?
You will receive maps and street addresses of each of the houses 2 weeks prior to the Tour date.
This will allow adequate time to plan your day and is to protect the privacy of the homeowners.
Q: I was busy buying my tickets and got all the way through to the payment details, but something happened and I wasn’t able to complete my booking. What do I do now?
If your payment transaction was not processed, you will need to register again. If you’re unsure, please email us with a daytime contact number and we’ll call you to assist with processing your payment.
Please note: Your booking will not be confirmed until your payment has been received. You will receive a payment confirmation emailed to you if your booking has been successful.
Q: My friends and I want to start at the same starting house.
To ensure you are allocated the same starting house as your friends, we recommend you do one group booking. When registering, you will be able to select one starting house for the group.
If registering separately, be sure to select the same starting house as your friend.
Please note: Starting houses are allocated at random and no addresses are provided until you receive your official tickets. To avoid congestion, you must start at the house you have been allocated on your ticket. If you arrive at a different starting house than specified on your ticket, you will be turned away.
Q: I would like to change my starting house.
Please email us with all your details and advise us which tour you have booked for and which starting house you would like.
Please note: There are limited quantities per house. If your requested starting house number is not available, we will let you know or a random number will be allocated. No changes to starting homes will be done after official tickets are issued.
Q: What is the process for registration on the day?
To begin your tour day, head to your starting house allocated on your ticket (we will accept both printed and digital tickets). You will then receive a shoe bag and if you have not downloaded it already, the link to the House Tours digital Handbook detailing everything you need to know about the houses you’ll be visiting, maps, what’s happening on the day, information about our popular sponsor competition, and more.
Q: What time does the tour start?
The tour runs from 10:00am to 4:00pm. Last entry permitted to the houses will be at 3:45pm.
Q: Can I wear shoes in the houses?
No. We want to ensure that there is no damage done to the houses, so a strict no shoes policy will be enforced – only socks or bare feet. Shoe bags will be provided to everyone on the day. We recommend you wear comfy shoes that you can easily slip on and off.
Q: Will there be wheelchair access?
Unfortunately, we cannot guarantee wheelchair access to all of the homes on the Tour.
Q: Can I bring children on the tour? What about pets?
Unfortunately, no children (under the age of 16) are permitted to attend the Ray White Home & Garden Invercargill Tour. Please note, this also applies for pets.
Q: Will there be bathrooms available to use on the tour?
We will mark any public bathrooms on the tour maps, which can be used throughout the day.
Please note that all bathrooms in the homes are unavailable for tour goers to use.
Q: Can I consume food and drink in the homes?
Food and beverage consumption is strictly prohibited inside the homes out of respect for the homeowners.